Refund & Return Policy

Last Updated: March 24, 2026

SSK Marketing LLC | 480 Morris Avenue, Summit, NJ 07901 | support@titan-trt.com

Return Eligibility

We want you to be completely satisfied with your purchase. However, due to health regulations and product safety, returns are limited to specific circumstances:

Eligible for Return:

• Unopened Kits: Unused test kits in original, sealed packaging may be returned within 14 days of delivery
• Damaged Products: Items damaged during shipping (must be reported within 48 hours of delivery)
• Wrong Item Shipped: If you received an incorrect product (must be reported within 7 days of delivery)
• Defective Products: Manufacturing defects or missing components (must be reported within 7 days of delivery)

NOT Eligible for Return:

• Opened or used test kits
• Kits with broken seals or packaging
• Items returned after 14 days from delivery date
• Custom or personalized orders

Return Process

Step 1: Contact Us
Email support@titan-trt.com with your order number, reason for return, and photos if applicable (for damaged items). Our team will respond within 24 hours.

Step 2: Receive Authorization
If your return is approved, we will provide a Return Authorization (RA) number and return shipping instructions.

Step 3: Ship Item Back
Pack the item securely in its original packaging and ship to the address provided. Include your RA number on the package.

Step 4: Refund Processing
Once we receive and inspect your return (2-3 business days), we will process your refund within 5-7 business days.

Return Shipping Costs

• Defective/Damaged Items: SSK Marketing LLC pays return shipping
• Wrong Item Shipped: SSK Marketing LLC pays return shipping
• Customer Remorse: Customer pays return shipping (deducted from refund)

Refund Methods & Timeframes

Refund Amount:

• Full purchase price for eligible returns
• Original shipping costs refunded only if item was defective/damaged or wrong item shipped
• Return shipping costs (if applicable) deducted from refund

Refund Timeframe:

• 2-3 business days for return inspection
• 5-7 business days for refund processing
• 3-10 business days for funds to appear in your account (depending on your bank)
• Total estimated time: 10-20 business days

Refund Method: Refunds are issued to the original payment method used at checkout.

Damaged or Defective Items

If your test kit arrives damaged or defective:

1. Contact us within 48 hours of delivery at support@titan-trt.com
2. Provide photos of the damaged packaging and/or product
3. Include your order number in the email

We will send a replacement kit at no cost or issue a full refund (your choice).

Cancellations

Before Shipment: Orders can be cancelled for a full refund if processing has not yet begun. Contact us immediately at support@titan-trt.com.

After Shipment: Once your order has shipped, standard return policies apply. You may refuse delivery and contact us for a refund (subject to return shipping fees).

Exchanges

We do not offer direct exchanges. If you need a different product, please return your original order (if eligible) and place a new order.

Questions?

Contact our customer service team:

• Email: support@titan-trt.com
• Phone: (908) 555-1234
• Business Hours: Monday-Friday 9 AM - 6 PM EST, Saturday 10 AM - 4 PM EST